Vote of Confidence

Official Observers (from left) Michael Kerr, Peggy Regentine, Dennis Kam, Kenyon Wong and Yasuhiro Takeno are among the dozens of volunteers who are helping to make the 2020 election safe and efficient.

Even before the Nov. 3 general election, serious-minded volunteers known as Official Observers have been doing their part by ensuring a veracious voting process.

Election season is in full swing, and many around the state have already started sending in their mail-in ballots ahead of Nov. 3. Behind the scenes of the general election, there are hundreds of volunteers giving their time to ensure each person’s voice is heard and that the voting process remains smooth, safe and secure.

Among these volunteers are the Official Observers, who have been hard at work testing counting machines to be certain they’re functioning correctly. They’ve also been taking part in the signature verification process for mail-in voting. As ballots come pouring in, they’ll oversee the handling of votes, too.

“We’re the public’s eyes and ears,” shares Official Observer chairman Dennis Kam.

Dennis Kam stands next to voting equipment that Offi cial Observers have tested at Hawai‘i Convention Center.

The group — independent of the Office of Elections — is made up of volunteers from all community sectors. Many come from different political parties and organizations such as League of Women Voters and Chamber of Commerce Hawai‘i, but their goal is the same: to guarantee that every vote is counted and that the election process has integrity.

For his part, Kam has been involved with bolstering Hawai‘i’s election process since 1982 (when he was the media representative on the election advisory committee), and he’s witnessed how the operation has changed over the years.

“I started when they still had the old IBM punch cards,” he recalls with a laugh.

Technology has grown by leaps and bounds in the decades since, as has the ability to ensure an accurate count. This go-around, for example, voters can track their ballots by visiting elections.hawaii.gov.

There’s also controlled access to and from the counting center, and tamper-proof seals are recorded, signed and placed on locked ballot boxes for security purposes.

Once it comes time to handle the ballots, all counting center operations take place in the presence of a group of Official Observers.

Ballots are prepared for counting in a controlled way: Return envelopes are opened and their secrecy sleeves, which contain the ballot, are removed. As an added precaution to ensure privacy, return envelopes are placed face down so the voter’s name and address are not visible.

If there are ballots that are unable to be counted because of damage or other reasons, they are duplicated, certified by Official Observers and marked with a control number so that they can be traced back to the original ballot.

“Whenever there’s a ballot laying on the table, we’re there,” Kam assures. “There are lots of checks and balances, so many audit trails. There’s a check for this and a check for that.”

He even notes that no blue or black pens are allowed anywhere on the counting floor because those are the required colors for filling out a ballot. Rather, Office of Elections staffers use red pens, and Official Observers use green pens.

After the election, the work continues for Official Observers. They do one final counting machine test after all the ballots have been read to make sure the data exactly mirrors the output from the test prior to the election.

Furthermore, each County Elections Division is responsible for reconciling the number of ballots received with the number counted.

If it seems like a lot of work, it is, and it’s indicative of how seriously election workers take their jobs.

“We put in a lot of hours,” Kam adds. “It’s a public service for the community. And we welcome new faces, too.”

Official Observers are doing their part to keep the voting process going in an era of constant change, especially with voting by mail being the preferred method this year.

In fact, chief election officer Scott Nago relays that 99 percent of votes cast in Hawai‘i’s 2020 primary were by mail, and more than 50 percent of registered voters submitted their ballots.

“That’s high for a primary,” he says. “In 2018, we had only 38 percent.”

He’s hoping for an even bigger turnout for the general election Nov. 3.

Voters concerned about mailing in their ballots have the option of dropping them off in-person at one of 10 Places of Deposit on Kaua‘i (see story at right). No matter the method of submitting one’s ballot, though, the Hawai‘i elections team has a simple message:

“Cast your vote,” Kam urges. “You’re electing people who will decide how to spend your money. If you want a say as to how your money is spent, vote for the person best suited for that purpose.”

Registered voters should have received their ballots in the mail. Those who haven’t received their ballot should contact their County Elections Division. Mail-in ballots must be received by election day, Nov. 3. Nago recommends mailing ballots back at least by Oct. 27.

Details on the voting process can be found online at elections.hawaii.gov.

Places of Deposit

The Office of Elections recommends returning your completed ballot by mail by Oct. 27. Those that miss this date can drop off their ballots to the place of deposit nearest them. Hours are daily Oct. 12-Nov. 2, and until 7 p.m. on election day, Nov. 3. Pi‘ikoi Building has different hours. Visit elections.hawaii.gov for the schedule.


Pi‘ikoi Building also serves as a Voter Service Center and offers accessible voting, same-day voter registration and in-person voting. It’s open Mondays-Saturdays from 8 a.m. to 4:30 p.m. (Oct. 20-Nov. 2), and 7 a.m.-7 p.m. Nov. 3. Visit elections.hawaii.gov for more information.

Hanalei Neighborhood Center

5-5358 Kūhiō Hwy., Hanalei

Hanalei Fire Station

5-4390 Kūhiō Hwy., Princeville

Kīlauea Neighborhood Center

2460 Keneke St., Kīlauea

Kapa‘a Fire Station

4-757 Kūhiō Hwy., Kapa‘a

County Clerk Elections Division

4386 Rice St., Līhu‘e

Kōloa Neighborhood Center

3461 Weliweli Road, Kōloa

Kalāheo Fire Station

2-2480 Kaumuali‘i Hwy., Kalāheo

Hanapēpē Fire Station

1-3787 Kaumuali‘i Hwy., Hanapēpē

Waimea Neighborhood Center

4556 Mākeke Road, Waimea

Pi‘ikoi Building

4444 Rice St., Līhu‘e